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Does this sound familiar?

If you manage a city hotel, you’ve likely seen it:

  • Good ratings, but the same complaints keep repeating

    1

  • Too hot / stuffy at night

    2

  • Noise disrupts sleep

    3

  • It’s unclear what really affects the Comfort score

    4

  • It’s hard to tell what to fix first vs. one-off comments

    5

  • Reviews are read one by one, but there’s no clear overall picture

    6
Reviews already contain the answers. The problem is that no one turns them into a system.

What we do

  • We analyze all guest reviews

  • We group feedback by real issues, not emotions

  • We identify what repeats

  • We show what impacts comfort and ratings

What you get

A result you can use immediately:

  • 5–6 key recurring issues guests mention most often

  • A clear view of what lowers the Comfort score

  • Practical recommendations without capital investment

  • Guidance on how to respond to guests appropriately

  • Where it’s better to manage expectations in advance

We don’t judge individual reviews. We show patterns and recurring themes.
How it works
Upload your reviews (Excel / CSV)
Send a file with guest reviews — an export from Booking, Google, Tripadvisor, or your reputation management tool. No access to internal hotel systems is required.
We prepare the report
We systematically analyze reviews, identify recurring topics, and assess which ones most affect comfort and ratings. The focus is on patterns, not individual complaints.
You get a clear overview and recommendations
You receive a structured report with the main issues, their impact on ratings, and practical recommendations you can apply immediately — in operations and in guest communication.
No integrations. No access to personal data. No calls.

Who it’s for

  • City hotels 3–5 ⭐️

  • Recurring guest complaints

  • Good ratings (7.8–9.0)

  • A focus on improving comfort — not just “putting out fires” in reviews

What the full analysis looks like

The full version provides a structured overview of recurring issues, their impact on guest comfort, and practical recommendations for the hotel.

Sample pages from the full analysis. Part of the content is hidden.

Pricing
We currently offer two plans
One-time report
2 500 - 5 000 CZK
Price depends on the volume of reviews.
Delivery time: up to 5 business days.
Order
Monthly monitoring
2 000 - 3 000 CZK / month
Regular updates on issues and recommendations.
Order
What’s included:

  • Analysis of all available reviews for the selected period
  • Identification of 5–6 most frequently recurring issues
  • Assessment of how these issues affect guest comfort and ratings
  • Practical recommendations without capital investment
  • Examples of appropriate responses to guests
What you pay for:

  • A clear overview of which recurring issues truly impact guest comfort and overall hotel ratings — without the need to implement complex tools.
What’s included:

  • Regular analysis of new reviews
  • Tracking the development and dynamics of issues
  • Changes in how guests perceive comfort
  • Up-to-date recommendations for operations and communication
  • A concise monthly management summary
What you pay for:

  • Ongoing control of the situation and early identification of issues before they start affecting ratings and reviews.

Frequently Asked Questions (FAQ)

Contact us
Contact us for a consultation or to submit a request.
info@hotelreviewinsider.com
Husitska 502/36, Praha 3, 130 00
This analysis is based on real operational experience in city hotels, not on theory or automated tools.
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